The Always Best Care training program focuses on the operational activities of setting up, managing, and marketing a business that provides warm, compassionate and professional care for seniors and others when they need it most. Always Best Care has a proven, successful training and support system that combines both corporate and local services. Trainees are provided on-the-spot coaching along with mentoring and business-building advice that’s invaluable to both new and experienced franchisees.
Corporate team members and Area Representatives will work with new franchisees during an extensive training program that can be completed in as little as seven weeks. This includes both initial and ongoing training and support as well as field training in your local marketing area. The powerful combination of corporate and local support enables you to navigate a clear and proven path as an Always Best Care franchise owner.
During the first part of the Always Best Care training program, new owners will focus on a series of operations-based training modules that must be completed prior to attending classroom training at the corporate headquarters. This phase of the training program includes a welcome to Always Best Care kick-off webinar, office set up, introduction to the Learning Management System, and senior community and account management preparation. New owners will also complete all critical administration that includes insurance requirements, non-medical licensing applications, ordering print and marketing material, and conducting a competitive analysis of their market.
After completing their pre-training, owners will participate in five days of intensive classroom training at Always Best Care’s corporate headquarters in Roseville, California, just outside of Sacramento. This will include a review and discussion of key topics including operations, marketing, caregiver on-boarding and staffing, client management, and instruction on how to develop key strategic alliances in the marketplace.
Classroom training also includes guest speakers that will review a wide range of topics such as insurance, payroll, and veteran’s affairs. In addition, trainees will tour Sacramento area skilled nursing facilities and senior communities, where they will have an opportunity to speak with Executive Directors and Marketing Representatives who will provide industry knowledge to help new owners develop their own relationships in their markets. A highlight of the week will include trainees networking with fellow franchisees during class and at a group dinner also attended by executive management. Finally, new owners will have an opportunity to spend time with Founder, President, and Chief Executive Office Mike Newman, and Chief Operating Officer Jake Brown.
After completing classroom training, franchisees will participate in field training, three of which are spent with their coach at their location. This is designed to help new owners get off to a quick start. This part of the training program concentrates on developing relations with assisted living communities, interviewing and hiring caregivers, referral marketing, networking in the marketplace, public relations, and staffing.
Field training provides new owners with an opportunity to work with their Area Representative in the market during a three day session. The training session will include referral marketing and client visits, a review of community tours, the status of the new owner’s caregiver team, a discussion about the franchisee’s strengths and challenges, a detailed plan that incorporates the ten areas of focus, and a written field training summary, with emphasis placed on skill sets, roles, expectations, and goals.
In summary, the greatest benefit of the Always Best Care franchise system is the availability of proven programs and techniques to help you build your business and give you a competitive advantage. Always Best Care can help you build a business while making a difference in people’s lives. We are dedicated to exceeding your expectations … always.
As an Always Best Care franchisee, you're never alone! Your Area Representative, based near you, will provide on-going training and support as you need it. Plus, from our corporate headquarters, we'll conduct an on-going series of webinars on a variety of topics to help you every step of the way. (Note: If an Area Representative does not serve a particular area, this service will be provided by the national field support office.)